WHEN WILL MY ORDER SHIP?

As a small team we typically need 3–7 business days to prepare and ship your order. Tracking information will be sent as soon as your package is on its way.

During sales, holidays, and other busy periods, processing times may be slightly longer.

Need your order by a specific date? Reach out and we'll do our best to accommodate your timeline.

Thank you for supporting our small business!

NEED A RUSHED ORDER?

We'll always do our best to accommodate your timeline, and the earlier you let us know, the better! Please reach out if you need your order by a specific date.

Please note that expedited shipping options available at checkout apply to carrier transit times only and do not reduce our processing time.

HOW IS MY ORDER SHIPPED?

All pieces are carefully packaged and sent via USPS (United State Postal Service). We are willing to ship via other shipping carriers, just reach out to us first!

Additional shipping insurance is available, please contact us for rates.

International buyers are solely responsible for any and all duties or taxes.

WHAT IS YOUR POLICY FOR LOST OR STOLEN ORDERS?

Unless additional shipping insurance was purchased, we are not responsible for packages lost or stolen during transit.

However, we understand how disappointing it can be when a package goes missing and are always happy to do our best to help make the situation right!

WHAT IS YOUR RETURNS & EXCHANGES POLICY?

Returns and exchanges are accepted within 10 days of delivery. Items must be returned in their original condition and are eligible for a refund minus shipping costs. Return labels are available for a flat fee, however international customers are responsible for return shipping costs.

Some items are not eligible, exceptions will be noted in the product listing.

If there's an issue with your order, please contact us, we're always happy to help!

DO YOU REPAIR BROKEN WOS JEWELRY?

Yes! If something arrives damaged or breaks due to a defect, please let us know within 30 days and we'll be happy to help. If the issue is due to our error, we'll repair or replace the piece at no cost. For accidental damage or well-loved older pieces, repair fees may apply, but we'll always do our best to get your jewelry back to its former glory!

HOW DO I CARE FOR MY WOS JEWELRY?

Check out our Jewelry Care page for a breakdown of how to take care of your new WOS pieces by material!

Can I REQUEST DIFFERENT HARDWARE FOR MY EARRINGS?

At this time, we aren't able to offer custom earring hardware options. We use sterling silver, gold-filled, platinum-plated, and stainless steel hardware in hopes of keeping our jewelry comfortable for as many customers as possible.

That said, if you prefer a different style of hook or hoop, they're easy to swap out, and some customers do choose to customize them to best fit their own needs!

To read more about  where we source our blanks, our ethical standards and our apparel process in general, click here!