Return & Repair
Do you repair broken WOS jewelry?
Yes! You have up to 30 days to report any defect or breakage in a piece. Please contact us in case such sadness occurs. If the piece is faulty or damaged from our own error, we will fix the piece at no cost to you. If the damage was an accident on your end, the repair cost is dependent on the part in need of replacing or repair. We can also repair older styles that have been damaged through lots of wear and tear. Regardless, we will fix any unhappy pieces as we'd hate for you to have a wounded lady in your midst!
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Once your item is delivered you must contact us within 10 days for an exchange or refund. We will accept returns for a full refund minus shipping costs as long as the pieces are in the same condition as when it was shipped. Some items are not eligible for returns or exchanges, this will be specified on a case by case basis in the listings. The most common examples for these exceptions are presales, limited releases and certain collaborations. If there is a problem with your order, please contact us and we can try to work it out!